Guide

Selective Enforcement | Strata Management Rights

Selective enforcement can quickly damage trust because it suggests that some people are being held to a higher standard than others. That is why the issue is often less about the rule itself and more about whether the process feels fair and consistent.

Practical guidance

When enforcement appears inconsistent, residents and owners start to question whether the process is being applied equally. That can undermine confidence in committees, managers and the broader governance framework.

What to look for

  • The same issue is being handled differently depending on the person involved.
  • Some residents feel they are being singled out.
  • The rule or expectation is not being applied consistently.
  • The issue is creating tension and resentment in the community.

How to respond

The most effective response is to review the pattern, compare the circumstances and gather examples of how the issue has been handled previously. A clear record helps show whether the problem is one of process, fairness or communication.

How My Complex can help

My Complex supports strata and property teams with better visibility over maintenance, inspections, updates and issue tracking. By bringing records and service workflows into one place, it becomes easier to address recurring concerns before they become larger disputes.