Practical guidance
A body corporate issue can quickly become a governance problem when nobody can clearly identify where the responsibility sits. That is why a simple structured response often helps preserve confidence in the committee, the manager and the broader decision-making process.
What to look for
- Complaints are being raised repeatedly without a visible response.
- The issue appears to sit between several parties and nobody is taking ownership.
- The committee or manager is struggling to show what action was taken.
- Residents feel the process is inconsistent or hard to follow.
How to respond
Begin by clarifying the issue, identifying the decision-maker and recording the sequence of events. A timeline, supporting evidence and a clear description of the expected outcome make the matter easier to handle and easier to resolve.
How My Complex can help
My Complex supports strata and property teams with better visibility over maintenance, inspections, updates and issue tracking. By bringing records and service workflows into one place, it becomes easier to address recurring concerns before they become larger disputes.